Service is the most important function of any organization irrespective of its size always emphasizes on after sales service as Professional, Effective and Efficient Technical Support Services is the key to retain customers for future sales. Smart I believe that selling a product means the beginning of the long term relationship with our customers. We have an exclusive and fundamentally different way of looking at the challenges of Support & Service.

Smart I has a full-fledged Service Center located at Thane with dedicated and experienced technicians.

RMA Process

We have a dedicated team who provides after sale service to our customers in Co-ordination with our Distributors and Systems Installers. Searching for better materials and improved design changes to facilitate equipment reliability. Repair work is often a part of improvement work.

Before sending the material for servicing the query should be reported to the Support Engineer. In case, if they fail to solve the problem online the component is asked to send to the service center along with the Support Call No. mentioned on it.

Test Certificate

Every product tested is accompanied with a test certificate. Test Certificate is issued only if a component has passed all the relevant tests and meets all technical requirements. With a Certificate you can be sure of buying a component of good quality. Test Certificates are important documents to ensure proper operation and technical excellence of the component purchased from the vendor.

Contact for Service

We have dedicated phone lines (+91-9223356965) to reach to our service engineers. You can also contact them on from 9.30 a.m. to 6.00 p.m. from Monday to Saturday.